Service providers are faced with the challenges of launching new services, combining operations and managing the migration of customers from legacy to NextGen.
Read this paper to learn more about how service providers are leveraging a process-centric approach to address these requirements that is more than simple process automation. This successful approach includes several advanced disciplines that allow Business Process Management (BPM) to deliver on the promised ROI, including:
- Governance
- Blended Process Execution
- Availability of a Collaborative Process Modeling Environment
- Operational Insight
- Exception Management
